Passion. Experience. Creatvity.

I have had the pleasure of working for and succeeding in my roles with some amazingly innovative and disruptive brands like Virgin, Living Social and Expedia.

Over my career, I have used technology, data, and AI to improve customer and business outcomes across telecommunications, e-commerce, travel, prop-tech and care industries.

I excel in using CX technology to gain customer insights, define personas, map customer journeys, and use operational improvement methodology to drive real change to deliver an excellent customer experience helping organisations achieve tangible results.

Passionate about ethics & technology and how together they can be used to change, disrupt, and improve our lives.